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Careers / Positions Client Service Associate

New York, NYRemote
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Our goal is to listen, engage, and activate voices across Red Ventures to ensure that all identity groups and perspectives are represented in our work. Our aspiration is to have diverse teams at every level of the company, and we seek candidates who bring unique personal experiences, curiosity and an eagerness to embrace diversity, equity, and inclusion.

At a Glance

We are seeking a Client Services Associate to join our growing team. This role works closely with the Client Services team to support managing agency relationships and delivering successful digital media campaigns. You are highly detailed oriented, can thrive in a deadline driven environment and apply quantitative and qualitative thinking to client work. The Client Services team is a critical Digital Ad Sales function. In a primarily post-sales function, the team positively supports revenue growth with solution-based services to clients, through efficient collaboration with internal and external partners. This is an ideal position for a candidate looking to grow their digital advertising experience with a winning sales spirit.

What You’ll Do

  • Support Client Services team in campaign management
  • Post – sales campaign/client management with white glove service
  • Closely monitor pacing and reporting
  • Launch campaigns smoothly ensuring campaign alignment per clients’ business rules
  • Collaborate with AdOps to monitor delivery of campaigns to mitigate revenue risk
  • Respond to daily time-sensitive client inquiries and/or internal requests
  • Coordinate efforts between cross-functional teams
  • Engage with clients at meetings and events to further the Healthline relationship
  • Strongly impact renewals, retention and incremental

What We’re Looking For

  • 1 year of experience in digital publishing sales support or a digital agency planning or buying (Rx/OTC, near endemic pharmaceutical, lead gen – all a plus)
  • Strong understanding of Excel
  • Excellent written and verbal communications skills
  • Strong organizational and multi-tasking skills
  • Strong problem-solving skills, with a proactive approach
  • Strong relationship building skills across multiple levels of org
  • Bachelor’s degree required  

Pursuant to the Colorado Equal Pay Act, below is a summary of compensation elements for this role at the company if based in Colorado. The following benefits are provided by RVO Health, subject to eligibility requirements.

  • Starting Salary: $50,000 - $65,000* 
    *Note actual salary is based on geograp
    hic location, qualifications and experience
  • Health Insurance Coverage (medical, dental, and vision)
  • Life Insurance
  • Short and Long-Term Disability Insurance
  • Flexible Spending Accounts
  • Paid Time Off
  • Holiday Pay
  • 401(k) with match
  • Employee Assistance Program
  • Paid Parental Bonding Benefit Program

Who We Are

Founded in 2022, RVO Health is a new healthcare platform of digital media brands, services and technologies focused on building relationships with people throughout their health & wellness journey. We meet people where they are in their personal health journeys and connect them with both the information and the care they need. RVO Health was created by joining teams from both Red Ventures and UnitedHealth Group’s Optum Health. Together we’re focused on delivering on our vision of a stronger and healthier world.  

RVO Health is comprised of Healthline Media (Healthline, Medical News Today, Psych Central, Greatist and Bezzy), Healthgrades, FindCare and PlateJoy; Optum Perks, Optum Store and the virtual coaching platforms Real Appeal, Wellness Coaching, and QuitForLife.  

We will use the remainder of 2022 to separate from Red Ventures and fully transition into the new entity. We will communicate fully and transparently along the way, honoring the culture, people, processes and spirit that got us to this point. 

We offer competitive salaries and a comprehensive benefits program for full-time employees, including medical, dental and vision coverage, paid time off, life insurance, disability coverage, employee assistance program, 401(k) plan and a paid parental leave program.  

RVO Health is an equal opportunity employer that does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or any other basis protected by law. Employment at RVO Health is based solely on a person's merit and qualifications.   

We are committed to providing equal employment opportunities to qualified individuals with disabilities. This includes providing reasonable accommodation where appropriate. Should you require a reasonable accommodation to apply or participate in the job application or interview process, please contact accommodation@redventures.com. 

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#RVOHealth

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Join the world’s fastest-growing digital health platform, with a global audience of hundreds of millions of monthly readers. Healthline is one of the largest brands within the Red Ventures portfolio and includes prestigious digital properties such as Healthline.com, Medical News Today, PsychCentral, and Greatist. We’re looking for a wide range of talent to help us continue to build a stronger, healthier world.

Learn More about Healthline

Covid 19 Vaccine Requirement: Unless otherwise prohibited by law, if a candidate is successful and a conditional job offer is made, the candidate then will be required to submit proof of a full vaccination series against COVID-19. Requests for reasonable accommodations on the basis of disability, pregnancy status, or religious belief will be considered on an individualized basis.

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