Desktop Technician

Desktop Technician
Pasadena, CA

Red Ventures is seeking a Desktop Technician to join our team. This role will be located in our Pasadena office, but you will be part of a team responsible for global support which spans over 3000 users in 14 locations. This mid-level position is ideal for a person who wants to take an active role in supporting both the end user and the operations teams, as needed. 

Typical Responsibilities for the role:

  • Responds to Tier II tickets and incidents
  • Installation and support end user devices
  • Providing technical support to end users on client issues
  • End-user workspace setup and teardown
  • Help manage and audit inventory
  • Work with multiple groups including Windows Server and AV teams
  • Assistance on Global RV projects as needed

Essential skills for the role:

  • Windows 7-10 and macOS installation, configuration and troubleshooting
  • IOS and Android configuration and troubleshooting
  • Knowledge of Active Directory and O365
  • At least basic scripting skills with PowerShell
  • Working knowledge of Outlook and Microsoft Office
  • Willingness to help as needed on other projects
  • Excellent communication and customer service skills
  • Be a self-starter with a team focused, positive attitude with attention to detail
  • ServiceNow ticketing experience is a plus

The following skills are highly desirable and would be expected to obtain after hire if you do not already have them:

  • CompTIA A+ and Network+
  • IBM/Dell/HP Hardware Certifications
  • Apple Certified Mac Technician Certification (ACMT)

About Red Ventures:

Red Ventures is a multi-billion-dollar portfolio of digital companies that specialize in bringing consumers and brands together. Through bespoke technology, integrated digital commerce and sales, distinguished partnerships, data science and original content from the company’s proprietary brands and marketplaces, Red Ventures provides better end-to-end consumer experiences throughout the buying cycle.  Headquartered in the Charlotte metro area, Red Ventures has more than 3,600 employees globally in offices across the US, UK and Brazil. 

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HEADQUARTERS
1101 Red Ventures Drive
Fort Mill, SC 29707
704.971.2300