Technical Support Analyst - NOC

Technical Support Analyst - NOC
Charlotte, NC

Red Ventures is currently seeking a Technical Support Analyst to join our NOC team. 

The RV NOC is the eyes and ears for all our IT systems and services including networks, systems and applications. Any hiccup, blinking light, or loud noise is our NOC team’s responsibility to notice and respond to so our systems and services stay up at 100%.

The RV NOC is a 24x7 team whose responsibility is to monitor and resolve issues on the RV Network.  We are the first line of defense for RV’s critical applications, services, systems, and network.  We are the central communicators to our organization in the event of trouble.  We also resolve support tickets and perform after hours maintenance activity. 

Key Tasks:

  • Monitor key alerts and notifications and drive response and resolution
  • Ticket response and resolution
  • Outages – detection, symptom collection, communicate status

Schedule Requirements:

  • The NOC team supports Red Ventures 24x7x365. Team members will be required to work a 3x12 work schedule (12-12), and holidays.

What we’re looking for:

  • Experience working with Trouble Ticket System(s)
  • Experience opening tickets with service providers/partners on system/circuit failures
  • Experience working with computer applications and advanced browser-based systems such as web portals, monitoring systems and similar
  • Excellent written and verbal skills – you will be the primary communicator to lots of folks during outages.
  • Driven to grow technical skills and share with the NOC team. Expected to train peers and NOC Analyst I personnel.
  • Strong attention to detail and ability to focus and stay cool under stress. 
  • A really good sense of humor.

Extra points if you are familiar with:

  • Experience working in a Network Operations Center (NOC)
  • Basic network understanding and server monitoring familiarity
  • 1-2 years of Windows/Linux server administration experience 
  • Basic familiarity with transaction based applications (HTTP, XML, SIP)
  • Exposure to web-based services
  • Monitoring system experience, such as Nagios, DataDog, and/or New Relic, or other monitoring platforms
  • Experience with ServiceNow

About Red Ventures:

Red Ventures is a multi-billion-dollar portfolio of digital companies that specialize in bringing consumers and brands together. Through bespoke technology, integrated digital commerce and sales, distinguished partnerships, data science and original content from the company’s proprietary brands and marketplaces, Red Ventures provides better end-to-end consumer experiences throughout the buying cycle.  Headquartered in the Charlotte metro area, Red Ventures has more than 3,600 employees globally in offices across the US, UK and Brazil.

 

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HEADQUARTERS
1101 Red Ventures Drive
Fort Mill, SC 29707
704.971.2300