Red Ventures is seeking a Lead Desktop Technician. This is a technical leadership position on our growing Desktop Operations team. The person hired into this role will be responsible for leading a small team while also continuing to own support and project based work themselves. You must be a quick learner and able to think outside the box to solve some of the teams more complex problems. This person will communicate with individuals at all level of the organization and will also be expected to make suggestions to improve workflow and service so excellent communication skills are key.
Responds to Tier III tickets and incidents.
Interviews and trains new DeskOps team members.
Manages team schedules.
Represents the DeskOps team at necessary meetings.
Audits and quality checks DeskOps documentation, tickets & SLA’s.
Plans and oversees projects.
Work with our various technology teams on issues that require coordination with other groups.
Coordinates with various teams to ensure on time delivery of services related to moves, adds and changes.
Provide weekly and monthly activity reports to management.
5+ years working with Windows and Mac OSX, preferably at a tier 3 level.
VOIP, Office365 & SCCM experience.
Excellent communication skills required (oral and written).
Team management and/or lead experience.
ServiceNow ticketing experience is a plus.
About Red Ventures:
Red Ventures is a multi-billion-dollar portfolio of digital companies that specialize in bringing consumers and brands together. Through bespoke technology, integrated digital commerce and sales, distinguished partnerships, data science and original content from the company’s proprietary brands and marketplaces, Red Ventures provides better end-to-end consumer experiences throughout the buying cycle. Headquartered in the Charlotte metro area, Red Ventures has more than 3,600 employees globally in offices across the US, UK and Brazil.