Network Operations Center (NOC) Manager
Red Ventures is currently seeking a Network Operations Center (NOC) Manager. The person in this role will be leading a team that is the eyes and ears for all our IT systems and services at RV.
On our NOC team, any hiccup, blinking light, or loud noise is your responsibility to notice and respond to so our systems and services stay up at 100%. As issues are identified it will be your responsibility to handle tier 1-2 support tickets and for others you will have tools and resources to allow you to contact those who can resolve the issues you identify – you are the front line! The person in this role will be responsible for coordinating with business and tech teams to work to improve our processes to better meet the ever-changing needs of Red Ventures. You will also be responsible for being both a technical and people leader managing an existing team of NOC specialist.
What we’re looking for:
- Experience as a team lead or manager in the past, preferably managing or working very closely with a NOC team
- 6+ years supporting and/or fixing basic computer issues on Windows. Mac experience a plus.
- 4+ years working with computer applications and advanced browser-based systems such as web portals, monitoring systems and similar
- Experience working with tickets and defining metrics to measure success for the team from a ticketing and uptime standpoint
- Experience using runbooks is must, experience creating runbooks is a plus
- Windows/Linux server administration experience
- Scripting and/or automation experience is a plus
- Network administration or server monitoring experience a plus.
- Proven ability to multi-task and follow guidelines and instructions.
- Strong attention to detail and ability to focus and stay cool under stress.
- Excellent written and verbal skills – you will be the primary communicator to lots of folks during outages and issues which occur.
- This role requires some flexibility in your schedule as our NOC Specialist are working around the clock to ensure our systems are always running
- A good sense of humor.
About Red Ventures:
Red Ventures is a technology-driven digital marketing and sales company. We focus on solving complex business problems for our partners, which include some of the nations’ largest brands, by combining advanced data analytics with proprietary, built in-house technology to help us generate demand and attract potential customers with incredible efficiency.
We combine the speed and creativity of a start-up, the strategic thinking of a management consultancy, and the technology development and analytics of a software company– all under one roof. Couple that with a culture built on speed, innovation and collaboration and you’ll find that Red Ventures is a place unlike any other.